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Privacy Policy

Your privacy is important to us and we are committed to taking all reasonable steps to safeguard this online.

By using our website you agree that information about how you navigate through and search the data presented can be collected by Richard Kendall Estate Agent Ltd for the purpose of developing and improving the website functionality.

This privacy covers:

  • The information we collect and how we use it
  • Who will have access to the information
  • Technical information, including the use of Cookies
  • Access to your personal information
  • Other websites
  • Data Protections
  • How to contact us

The information we collect and how we use it

In order to respond to your requirements, when you request further information on a property or request a viewing/valuation, we will need to know your name, email address and contact telephone number or other contact information. If you are purchasing an item from our Lettings Department we will also require financial details to be submitted.

If you have asked us to contact you by email we will use this address to contact you with up to date information, newsletters, new offers, reduced properties and any other information which might be of interest to you. To stop receiving email communication, you can follow the directions in the email or contact us directly using the details below.

We may ask you to complete surveys or questionnaires on the website from time to time. These will always be voluntary, but we may use the information from them to personalise the website and to target marketing to relevant users.

Who will have access to the information?

From time to time, your information may be passed on to our service providers for research and analysis. The results of such research and analysis are used purely to improve the levels of the service we provide. We may give information about you or your use of this site to any other organisation including, but not limited to Mortgage Solutions of Wakefield, MoveIT and Richard Kendall Conveyancing, unless you have opted out. To opt out please use the contact details below. You may be contacted by email, telephone or post by our approved organisations to request feedback from you about our services and/or provide you with information about other products available through Richard Kendall Estate Agent Ltd.

Please note, Richard Kendall Estate Agent Ltd does not sell personal databases to 3rd parties. We may share information with 3rd parties where our contract with you enables us to do so, for example Tenancy Dispute Service, The Property Ombudsman, Wakefield District Council.

Technical Information

Like most websites, our server gathers limited information about you during a session, including the IP address and domain name from which you are accessing the server. We use this information to improve the content, design and performance of the site.

Use of cookies

We may store some information (commonly known as a ‘cookie’) on your computer when you look at our website. Cookies are very small text files that are stored on your computer when you visit some websites. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We use cookies to help identify your computer so we can tailor your user experience.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly. Please visit www.allaboutcookies.org if you would like more information, including how to see what cookies have been stored in your web browser and how to manage and delete them.

Richard Kendall Estate Agent Ltd use Google Analytics, which is a web analysis service provided by Google. No data that personally identifies an individual (i.e. name, email address or billing information) is tracked, collected or uploaded. Richard Kendall Estate Agent Ltd may collect and report on the adoption and usage of specific features, crashes and exceptions and other useful anonymous metrics on our website.

To read more about Google’s Privacy Policy

Access to your personal information

You have a right to request a copy of the personal information we hold about you and to amend or update any inaccuracies. For an excessive requires there will be a £10 fee for any information request, otherwise we provide this service free of charge.

Other websites

Our website and emails may contain links to other websites. We are not responsible for the content or practices for these other sites and we recommend that you check their own privacy policies.

Data Protection

Richard Kendall is registered under the Data Protection Act and we take all reasonable care to ensure personal details are kept secure. By submitting your information to us, you consent to its use, as set out in this policy. If at any time we change our privacy policy, such changes will be made on this page.

You can get a full copy of our data protection policy from Richard Kendall Estate Agent’s Data Protection Officer.

How to contact us

If you have any questions or concerns about this policy or the way we operate it, please contact:

Data Protection Officer (DPO)
Richard Kendall Estate Agent
66 Northgate
Wakefield
WF1 3AP
mail@richardkendall.co.uk

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