Little things, big impact: What tenants appreciate most

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It is not always the big features
When tenants view a rental property, they are certainly looking at size, layout, and location. But it is often the little things that leave a lasting impression. Small details that show care, thoughtfulness, and practicality can make a property stand out - and help turn a short-term let into a long-term home.

Cleanliness and maintenance matter
The basics count. A freshly cleaned property, working fixtures, and a tidy garden or entranceway all speak volumes about how the home has been cared for. Tenants want to feel confident that if something goes wrong, it will be addressed promptly. A well-maintained home builds trust right from the first viewing.

Functional fittings and fixtures
Modern appliances, quality taps, solid door handles, and working blinds may seem minor, but they make daily life easier and more comfortable. Energy-efficient lighting, clear labelling on the fuse box, or simple instructions for the boiler are small steps that show you are thinking about the tenant experience.

Storage space and smart solutions
Tenants often come with more belongings than a furnished property might expect. Built-in storage, useful shelving, and hanging space can go a long way. Even a few extra hooks behind the door or clever under-bed storage options can be a welcome surprise that makes living in the property more convenient.

A warm welcome
First impressions are everything. A welcome note, a small starter pack with essentials, or simply a folder with key information and emergency contacts can make new tenants feel at home. It sets the tone for a respectful and cooperative landlord-tenant relationship.

Comfort and connectivity
Soft furnishings, working Wi-Fi, and reliable heating and hot water make a property not just livable - but enjoyable. These are the details tenants remember and share in reviews or recommendations. Comfort is key to satisfaction, and satisfied tenants are more likely to stay longer.

A personal touch goes a long way
In a competitive rental market, it is the details that make a property stand out. When tenants feel considered, they feel at home - and that benefits everyone.

Discover how to boost tenant satisfaction

Latest Properties

High Street, Normanton

£650 PCM

2 1 1

Unfurnished A well presented and spacious first floor two bedroom apartment ideally located off Normanton's main High Street, a short walk to local shops, bus routes and train station.

Broomcroft Road, Ossett

£795 PCM

2 1 1

UnfurnishedA newly refurbished two bedroom terraced property close to both Ossett and Horbury town centres which both offer an array of shops and amenities as well as great transport links which includes the M1 motorway.

Westfield Grove, Wakefield

£550,000

7 3 3

** GUIDE PRICE £500,000 - £525,000** An IMPRESSIVE five bedroom four storey period home in the HEART of Wakefield with two bedroom self contained apartment. VIRTUAL TOUR AVAILABLE. EPC rating E40.

South Parade, Ossett

£300,000

4 2 2

Situated in Ossett is this FOUR bedroom semi detached home benefitting from SPACIOUS accommodation and a LANDSCAPED rear garden. VIEWING ESSENTIAL. EPC rating C69.

Fantastic agents. Kept us informed at every stage during the purchase of a property and provided information and reassurance Zara 01/08/2025

I had no experience in buying a house the staff namely Amber helped me every step of the way. Always upbeat and happy to answer any questions. Thank you. Customer 2 01/08/2025

Karen Marijewko was amazing from start to finish, always at the end of the phone and kept me in the loop at every stage! I wouldn't hesitate to recommend Karen and Richard Kendall to anyone! The only downside was as I don't live in Wakefield I went with a solicitor they recommended and I had to keep chasing them! I would recommend doing your research into the conveyancing! Richard 01/08/2025

Liz was amazing, kept us updated at every stage, nothing was too much trouble, excellent service would highly recommend Amanda 01/08/2025

We recently sold our house through Richard Kendall and throughout the whole process, Joanne did an amazing job looking after us. Keeping us informed and my stress levels under control. I wouldn't hesitate to recommend Joanne and Richard Kendall Estate Agency. Hazel Holdsworth David 01/08/2025

Having had a disastrous experience elsewhere, we turned to Richard Kendall Wakefield for help in selling our property. Their whole team were nothing but professional excellence from beginning to end with our property being processed from market to completion in a little less than 6 months. Special thanks to Cathrine and Shireen for their care and attention to detail with excellent communication at every stage of the process. THANKYOU ALL Team Wakefield. John 01/08/2025

Don't look elsewhere for an agent to sell your property. A big thank you to Karen Marijewko for being very proactive and keeping us informed on the sale of our house. We were lucky enough to have a smooth sale, but nonetheless made even easier with Karen's knowledge and helpful advice. In Karen's absence when on holiday etc, the Kendall team were able to help us with any enquiries, a really good team spirit within the company. Additionally, we'd like to say thank you to Danny who valued our property, and Andy the photographer, both were amazing in getting our property listed. We would highly recommend Kendalls to anyone looking to sell their property. Sonya 01/08/2025

All I can say is thank goodness for Amanda at the Pontefract branch! That woman has the patience of a saint and works tirelessly Fantastic commentator, genuine empathy and has supported us every step of the way with our sale If only every service provider worked like this then life would be a lot easier! Thanks Amanda for all your hard work!! Claire 01/08/2025

I couldn’t recommend Richard Kendall’s highly enough, Sarah was absolutely amazing and kept us sane throughout a complicated purchase. I hope never to move again but if did I would use them. Satah 01/08/2025

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